Do you know you can report a crime via Whatsapp? Or request assistance from the authorities (Police) in Penang via Whatsapp? For other states, do check with your local authority if they had such hotline for you to contact.

I am saving this number ever since 2009, 012 4900999, this number is shared from an ex-colleague who had a good experience using this number by reporting the public incident to the authorities.

Old time, we require to use SMS service to deliver messages to this number request for assistance, but with the improvement of technology, now we can use WhatsApp to send messages to this number, may also attach photo, voice, and video.

Basically, you can report any incident whereby is a complaint or report a crime.

Let me share with you a few examples that I am using this to report complaints to the authority. There is a few time around my neighborhood, people are making noise during midnight, by either open the music very loud or yelling here and there (such as celebrating) without care, disturb others neighbor? I will pick up the phone and send simple WhatsApp messages to this Police’s number 012 4900999 request for assistance, the message can be as simple as below:

“Di Jalan XYZ, depan Kopitiam XYZ, ada sekumpulan orang menjerit-jeris sejak pukul XYZ, minta pihak berkuasa ambil tindakan”

I am writing this in bahasa is because to make easy understanding for the duty officer. Just to translate it into English for your understanding:

“At Jalan XYZ, in front of the coffee shop XYZ, there is a group of people yelling making noise since XYZ, request the authority to take action”

Just require a very simple sentence. Mention where (the road name), specifically more clearly exactly which spot will help them locate faster, and describe what happened. Important is be polite even you are very frustrating.

After message send, the duty officer will make a response such as “Sudah maklum unit peronda untuk tindakan. T.Kasih” (Had already inform the patrol unit to take action), immediately the officer will page the nearest patrol police car. Usually, take 10 to 15 minutes, you will realize a police car reach. Problem solve.

According to Chinapress, Penang State Chief Sargeant welcome public to report illegal activity such as gambling, may contact this hotline immediately and this hotline is operating 24 hours.

So Penangite, do keep this Penang police number, 012 4900999 for emergency usage.

Do report incidents such as a bully, accident or even if you found any suspect. Don’t. Don’t risk yourself to be a hero, let the authority to do their job.

Ultimately, we are still a normal citizen and a taxpayer.

012 490 0999

Do save this number

Penang City Council Hotline Aduan

Apart from the above Police WhatsApp Number, there is another Hotline Aduan from Penang State City Council (Majlis Bandaraya Pulau Pinang)

According to TheStar report, started 2018 Nov, the Penangite or public can lodge complaint to the Penang City Council (MBPP) via this hotline 0162004082, it usedused to compliment the existing method such as phone: 604-259 2020, or fax or writing letter into City council, more info you may visit http://aduan.mbpp.gov.my/